Strategic Planning

Support with analysis of the local market, putting together business plans, pricing and costings.

Organisational Design

Support with planning the structure and staffing of you organisation.

Business Restructure

Support to assess your ongoing organisational needs due to growth or contraction and implement restructures

Policies and Procedures

Putting together policies and procedures designed for your business and how you want to operate

IT Systems and processes

Helping you to decide which software products and processes are best for your business

Exit Strategy/Sale

Support you to plan and implement your exit strategy and sell your Business

Business Development

Helping you to identify areas for business growth and development – private, local authority and NHS

Marketing

Support with promoting your organisation both online and via traditional methods

PQQs and Tender preparation

Support with putting together pre-qualifying questionnaires and tenders for local authority and NHS work

Personalised Care planning

Support to enable you to implement person centred assessments, care planning and review processes.

Service User Involvement

Supporting you to seek and respond to service users views in order to improve outcomes.

Safeguarding

Support to investigate safeguarding issues with sensitivity and follow the correct procedures

Complaints

Support to investigate complaints, handle them positively and minimise any adverse publicity

CQC registration and changes

Support through the CQC Registration process, making sure you have everything you need in place to make an accurate and efficient applications to register you organisation and make changes to your registration

CQC compliance

Support to make sure that you comply with CQC Fundamental Standards and help to complete your PIR forms etc.

Compliance with local authority and NHS contracts

Support to ensure compliance with local authority and NHS contract terms and building and maintaining good relationships

Recruitment and Retention

Support with advertising methods, recruitment processes and interviewing

Minimum Wage compliance for daily and live-in care staff

Support to ensure that you have suitable employment contracts and monitoring methods in place to ensure that you are complying with NMW legislation

Disciplinary processes and investigations

Support to ensure that you have suitable disciplinary processes in place and to handle disciplinary investigations

TUPE transfer issues

Support to handle staff transfers under the Transfer of Undertaking legislations, both into and out of your organisation

Care certificate and ongoing training programmes

We can deliver training programmes or support you to deliver training programmes for the Care Certificate and ongoing care training in area such as Dementia, End of Life, Infection Control and Managing Boundaries

Manager, Office Staff and Supervisor training programmes

We can deliver training programmes or support you to deliver training programmes in areas such as Supervision and Appraisal, Team Building and Customer Service.

One-to-one coaching for senior staff

We can deliver one-to-one coaching to your Registered Managers and other senior staff to support them to deal with the demands of their roles